A taste for success

By: Moya Chicken on 01 October 2021

Small enterprises are at the heart of South Africa’s economy, but Covid-19 has hit them hard. One determined small-business owner shares what it takes to make it in a tough economic climate.

When the COVID-19 hard lockdown in March 2020 closed small-business owner Letlhogonolo Motseeng’s Soweto chicken restaurant after just six months of operation, he gave away all his stock to stop it from spoiling, gave up his flat and sold much of his furniture. Homeless, he slept in his car for several weeks to keep his business running and continue paying his staff.

When it got to the point where he also had to sell his car, it was “a pain”, he says – “but I had to rescue the business”.

Motseeng knows something about resilience and entrepreneurship. He started selling sweets at school at the age of 11 to help support his family; after matric, he sold chicken feet and gizzards outside shebeens.

When he came up with his Moja Chicken restaurant concept – centred around eateries set up in moveable shipping containers with rooftops, targeting the township market – years later, he based it on what he knew.

“When I was growing up, the only meat we ever ate was chicken. My late grandmother owned chickens and it was my responsibility to feed them … Also, chicken is the most-consumed meat product in South Africa. I saw a gap there,” he says.

According to a COVID-19 impact report published in late 2020 by Finfind and key national partners, an inability to operate was one of the factors forcing the closure of almost 43% of 1 489 South African SMMEs surveyed during the first five months of the pandemic. But giving up was never an option for Motseeng. He had, after all, quit his comfortable nine-to-five job to use the capital for his new enterprise.

“I had to come up with a solution … I had to be more creative to address the market and serve its needs,” he recalls.

So, once eateries were allowed to open for takeaways, he introduced a food-delivery and -collection model into the business and stepped up his marketing efforts.

He initially struggled to cope with just one delivery bike but persevered, buying two more bikes and eventually renting a couple more.

His perseverance paid off. Several lockdown levels and three waves of the pandemic later, his original Soweto outlet and eight franchises are thriving. He also recently signed a deal with a large bank to install ATMs in all the franchises, and a deal with a large retail group to supply his sauces and spices to their customers, and there’s more to come. “We have seen more traffic coming our way, and an increase in sales,” he says.

One of the things that drives him is empowering young people, he stresses. “Every time I open a new store, I’m excited about creating jobs.”

Motseeng’s concept, vision and spirit of innovation also earned his business a place among 12 SMMEs supported by insurer Hollard’s Big Ads for Small Business initiative that aims to help small, medium and micro-enterprises thrive, to their own benefit and that of their communities and the broader economy.

We chatted with Moja Chicken about how they handled compliance, here is what they have in place:

“Moja Chicken is a franchised business, and we have the following in place -
  1. All Franchisees individually apply for their compliance certificates from their local municipalities. 
  2. Our Corporate Store in Store has got all the Food Compliance certificates. 
  3. All Franchisees are required by Moja Chicken to apply for compliance certificates as per the Operations Manual and Pre-Opening Requirements for the Brand that they receive and have to abide by
  4. All Franchisees receive a Pre- Opening certificate
  5. All Franchisees have to abide by the Operations Manual as per "Clause 13" of the 5 Year Franchise Agreement that each Franchisee signs.
  6. The Operations Manual extract on Hygiene and Occupational Health and Safety is attached that is used as additional documents for the application process of the Food Safety and Certificate of Acceptability.
  7. Training and monthly monitoring is provided to every Franchisee on Food Safety and all Moja Chicken or Regulatory Compliance.”

To find out more visit www.mojachicken.co.za